Questions about CloseNexa

CloseNexa is an AI sales and support workspace that answers customer questions, captures buying intent and helps move valuable conversations toward a purchase, qualified lead or human follow-up.

Yes. Website Chat can be added to almost any website through an embed code or API. WooCommerce adds deeper product, cart and order context, but it is not required.

No. You can start with Website Chat or Telegram. WhatsApp can be connected later when your WhatsApp Business setup is ready.

An AI conversation is an active customer session in which CloseNexa sends at least one AI reply. Multiple messages and AI replies in the same session still count as one conversation.

AI replies pause, while Website Chat, Telegram, CRM, conversation history and manual replies remain available. Upgrade when you want AI to continue replying.

Yes. Basic, Growth and Pro receive a new AI conversation allowance at the beginning of each billing period.

Yes. Manual replies and conversation history remain available after the AI conversation limit is reached.

Yes. Website Chat, WhatsApp and Telegram can use the same assistant, approved knowledge and workspace settings.

Yes. Your team can review conversations, reply manually and take over when a customer needs human help.

CloseNexa can use a safe fallback, collect the customer’s details or hand the conversation to a human instead of inventing an answer.

Yes. You decide which product facts, service details, policies, FAQs and business rules the assistant may use.

Choose a plan based on the channels, AI usage, team access and automation your business needs. The pricing page shows current limits and included features.