Industries / Ecommerce
Help shoppers ask before they decide.
For online stores that want to explain products, make delivery and return policies easier to understand, and collect enquiries that need a person’s attention.
WooCommerce product information comes from the last successful catalogue import. Check your store for current prices and availability.
Ecommerce
Knowledge → conversation → your team
A workflow illustration, not a live product screen.
Everyday conversations
Turn shopping questions into informed enquiries
Explain product details
Use information from the last successful WooCommerce catalogue import to help shoppers understand product descriptions and find the relevant product page.
Clarify delivery policies
Explain the shipping information your team has provided. Pass requests about a particular deadline to your team instead of promising a delivery date.
Make returns less confusing
Help visitors find your reviewed return conditions and understand the next step. Let your team assess requests that need a decision.
Keep the enquiry in context
Collect the question and contact details a shopper chooses to share. A team member can review the conversation and reply directly.
Connect your store to CloseNexa
Help shoppers get answers about products, delivery and returns, with your team available when a conversation needs personal attention.
WordPress + WooCommerce
Add chat to your WordPress website. With WooCommerce, connect your catalogue so CloseNexa can use product information alongside the business knowledge your team has reviewed.
Product information comes from the last successful catalogue import. Check the store for current prices and stock. Orders and payments stay in your existing checkout.
Connect your storeSetup takes place in your CloseNexa dashboard. AI starts only when you activate it.
A product question, followed by a delivery enquiry
A fictional example with written sample messages, not live AI answers or a real customer conversation.
The assistant helps with information. Your team handles requests that need a person’s judgement.
Visitor
Do you have a bottle with a wide opening?
Assistant
The sample catalogue describes the Wide-Neck Bottle as having a wide opening. Check its product page for current details and availability.
Visitor
Could it arrive before Friday?
Assistant
I cannot confirm a delivery date. You can leave an enquiry for the store team and share contact details for follow-up.
The right tools for the next step
Reviewed knowledge
Choose and review the FAQs, guides and policies the assistant can use.
AI-assisted answers
Test answers using your business information before explicitly activating AI.
Enquiries with context
Keep the conversation and contact details visitors choose to share available for follow-up.
A person can take over
Your team can review supported website conversations and reply directly to visitors.
Frequently asked questions
How does the WooCommerce integration fit into CloseNexa?
The WordPress plugin connects your store to a CloseNexa workspace. WooCommerce-related catalogue capabilities let the assistant use product information from the last successful import. Review the imported information and test product questions before enabling AI.
Are prices and stock checked in real time?
No. Catalogue answers reflect the last successful import. Prices and availability may have changed; shoppers should check the store's current product page.
Can CloseNexa place orders or take payments?
No. This integration does not place orders or process payments. Shoppers use your store's existing checkout.
Can it answer shipping and return questions?
Yes, using the policy information you provide and review. It should not promise a delivery deadline, authorise a refund or decide an exception that your team has not confirmed.
Do I need WooCommerce to use website chat?
No. Website chat and reviewed business knowledge can support general shopping enquiries. The catalogue capability described here is specifically for WooCommerce.
Does AI start automatically?
No. Complete setup, verify your website, review the knowledge and explicitly activate AI when you are ready. Your team can also reply manually to supported website conversations.
Help shoppers understand what you offer
Connect your store, review your catalogue and policies, and give product questions a clear place to go.
AI starts only after setup and explicit activation. Your team can also handle supported website conversations manually.