1. Operator and scope
CloseNexa provides the service from Israel ("CloseNexa", "we", "us"). Questions may be sent to support@closenexa.com.
CloseNexa serves business users internationally, including Israel, the EEA, the United Kingdom, the United States and Canada. Mandatory rights under the law that applies to you are not limited by this policy.
By creating an account or using the service, you agree to these Terms and the policies linked from them. You must be legally able to enter into a contract and use CloseNexa for a lawful business purpose.
2. The service
CloseNexa provides AI-assisted conversations, lead management, business knowledge, automation and channel integrations such as Website Chat, Telegram, WhatsApp and WooCommerce. Availability depends on your plan, region and third-party provider.
AI output may be incomplete or incorrect. You are responsible for approved knowledge, human review, customer promises and decisions made from generated content.
3. Accounts and acceptable use
- Keep credentials secure and provide accurate account information.
- Do not use the service for unlawful, deceptive, abusive, discriminatory or infringing activity.
- Do not upload payment-card data, special-category data or confidential information unless the relevant feature expressly supports it.
- Do not bypass limits, probe security, distribute malware or interfere with other users.
4. Subscriptions and payment
Current plan prices, currency, billing period and limits are shown before purchase. Paid subscriptions renew automatically for the selected period until cancelled.
Card fields are supplied by Tranzila Hosted Fields. CloseNexa does not receive or store the full card number or CVV. Tranzila may return a payment token and limited card metadata for recurring billing, reconciliation and support.
Cancellation and refund rules are described in the Refund & Cancellation Policy. Taxes, conversion charges and issuer fees may apply.
5. Customer data and integrations
You retain ownership of your content and grant us the limited rights needed to host, process and transmit it to provide the service. You confirm that you have a lawful basis to process contacts and conversations.
Third-party services have their own terms and may change, suspend or reject access. You are responsible for credentials and permissions supplied for each integration.
6. Intellectual property
CloseNexa software, branding and documentation remain ours or our licensors'. Except for the rights expressly granted, no intellectual-property rights are transferred.
7. Availability, warranties and liability
The service is provided on an as-available basis. We work to maintain security and availability but do not guarantee uninterrupted service, a particular sales result or error-free AI output.
To the maximum extent permitted by law, indirect, incidental, special and consequential damages are excluded. Our aggregate liability is limited to fees paid for the affected service during the 12 months before the event. This limit does not apply where it cannot legally apply.
8. Suspension and termination
We may restrict or suspend access for security threats, unlawful use, non-payment or material breach. You may cancel from the billing area or contact us. On termination, access may end and data will be retained or deleted under our Privacy Policy and legal obligations.
9. Governing law and changes
These Terms are governed by the laws of Israel, without excluding mandatory protections of your jurisdiction. Courts in Israel have jurisdiction unless applicable law requires another forum.
We may update these Terms prospectively. Material changes will be announced through the service or by email and will show a new effective date.