Industries / Travel & Hospitality
Help guests understand the details before they ask to book.
For travel and hospitality businesses that want to explain services and policies, understand guest requirements and collect requests for their team.
AI starts only after setup and explicit activation. Your team can also handle supported website conversations manually.
Travel & Hospitality
Knowledge → conversation → your team
A workflow illustration, not a live product screen.
Everyday conversations
Make travel and stay information easier to find
Explain services
Answer questions about the travel or accommodation services described in your reviewed information.
Clarify conditions
Explain your supplied arrival, cancellation and service policies without making exceptions on behalf of your team.
Understand guest needs
Invite visitors to describe preferred dates and relevant requirements for your team to assess.
Collect a request
Keep the enquiry and voluntarily shared contact details available for a person to confirm the next step.
From a stay question to a guest enquiry
A fictional example with written sample messages, not live AI answers or a real customer conversation.
The assistant helps with information. Your team handles requests that need a person’s judgement.
Visitor
Is a late arrival possible?
Assistant
The sample accommodation policy asks guests to discuss late arrivals with the team. What would you like them to check?
Visitor
We may arrive after 10 pm on Friday.
Assistant
You can leave those details and contact information for follow-up. The team can confirm the arrangements; this chat does not reserve a room.
The right tools for the next step
Reviewed knowledge
Choose and review the FAQs, guides and policies the assistant can use.
AI-assisted answers
Test answers using your business information before explicitly activating AI.
Enquiries with context
Keep the conversation and contact details visitors choose to share available for follow-up.
A person can take over
Your team can review supported website conversations and reply directly to visitors.
Clear information before individual confirmation
Provide accurate service descriptions and current policies. Your team confirms dates, availability, prices and any individual arrangements.
- Service and accommodation descriptions
- Reviewed arrival and cancellation policies
- Guest requests for human follow-up
Set up CloseNexa on WordPress
- 1
Install the CloseNexa WordPress plugin.
- 2
Connect your workspace and verify your website.
- 3
Review your business knowledge and, for WooCommerce stores, the catalogue import.
- 4
Test website chat and manual replies, then explicitly activate AI when ready.
Frequently asked questions
Can it book rooms or trips?
No automatic booking is promised. Visitors can leave a request; your team confirms arrangements through your existing process.
Does it check live availability?
No. It should not claim that a room, seat or date is available without a confirmed source. Your team checks current availability.
Can it explain cancellation conditions?
Yes, using the policies you provide and review. It should not approve refunds or exceptions on your behalf.
Can guests share preferred dates?
Yes. They can include dates and relevant needs in an enquiry for your team to review. This does not create a reservation.
Can a person answer a guest?
Yes. Your team can review supported website conversations and reply directly to the visitor.
Make guest enquiries easier to continue
Review your service information, connect your site and let your team confirm the details that matter.
AI starts only after setup and explicit activation. Your team can also handle supported website conversations manually.