Solutions / Customer Support
Helpful answers. A clear path to your team.
For support teams that want to answer recurring website questions, understand what a visitor needs and keep the conversation available for a person to follow up.
AI starts only after setup and explicit activation. Your team can also handle supported website conversations manually.
Customer Support
Knowledge → conversation → your team
A workflow illustration, not a live product screen.
Everyday conversations
Support the questions your visitors actually ask
Explain the next step
Help visitors understand setup instructions and common troubleshooting steps using information your team has reviewed.
Make policies easier to find
Answer questions about your published service and support policies without making promises beyond the information you provide.
Collect useful context
Let visitors describe the issue and choose which contact details to share, so your team can review the enquiry with its conversation history.
Bring a person into the conversation
Your team can review supported website conversations, take over and reply directly to the visitor when human help is needed.
From a setup question to a support enquiry
A fictional example with written sample messages, not live AI answers or a real customer conversation.
The assistant helps with information. Your team handles requests that need a person’s judgement.
Visitor
Where do I start with website chat setup?
Assistant
The setup guide says to connect your website, verify it and review the knowledge your assistant can use. Which step are you working on?
Visitor
I connected the site, but I would like someone to review my setup.
Assistant
You can leave a request for the support team and share contact details for follow-up. A person can review this conversation and reply when available.
The right tools for the next step
Reviewed knowledge
Choose and review the FAQs, guides and policies the assistant can use.
AI-assisted answers
Test answers using your business information before explicitly activating AI.
Enquiries with context
Keep the conversation and contact details visitors choose to share available for follow-up.
A person can take over
Your team can review supported website conversations and reply directly to visitors.
Your support knowledge sets the boundaries
Start with a small, useful set of answers. Review the content before making it available to the assistant, and keep account-specific or sensitive issues with your team.
- Setup guides and common questions
- Published service and support policies
- Troubleshooting information approved by your team
Set up CloseNexa on WordPress
- 1
Install the CloseNexa WordPress plugin.
- 2
Connect your workspace and verify your website.
- 3
Review your business knowledge and, for WooCommerce stores, the catalogue import.
- 4
Test website chat and manual replies, then explicitly activate AI when ready.
Frequently asked questions
What information can the support assistant use?
Provide and review the FAQs, guides and business information you want it to use. Check that the content is accurate before testing the assistant with visitors' likely questions.
Can a person reply instead of AI?
Yes. Your team can handle supported website conversations manually, review their history and reply directly to visitors. AI activation is a separate step.
Does installing the WordPress plugin activate AI?
No. Connect and verify your site, review your knowledge and test the setup first. The AI trial starts only when you explicitly activate it.
Can it resolve private account or billing issues?
Use reviewed general information for common questions. Your team should handle requests that require identity checks, private account access or decisions that the assistant cannot confirm.
How should I prepare for launch?
Test common questions and requests for human help on your verified site. Review the conversation in your workspace, check that manual replies work and adjust the knowledge before enabling AI for visitors.
Give your support team a better starting point
Connect your website, review your answers and help visitors reach the right next step.
AI starts only after setup and explicit activation. Your team can also handle supported website conversations manually.